I am a passionate, early adopter and change agent who helps corporations, non-profit organizations, educational institutions and governmental agencies enhance learning and improve performance by using proven instructional design methods to design and develop customized training solutions.
My 17-year experience in the customer-focused, regulated commercial airline industry gives me a unique approach to employee training. As an instructional designer for American Airlines, I worked with stakeholders across the organization to find learning solutions to build an engaged, customer-focused workforce. I collaborated with subject matter experts, project managers, graphic designers and programmers to develop online and face-to-face employee training for over 100,000 aviation employees.
As an instructional design professional, I hold a bachelor of arts degree in Applied Psychology and a master of science degree in Instructional Technology. Using this educational background and experience, I design and develop turn-around learning solutions that help organizations to thrive.